Refund Policy
Last updated: October 2026
This Refund Policy explains when BRIXARC offers refunds, replacements or other resolutions for orders placed on brixarc.com. BRIXARC is an online store for branded building block sets, operated by MNP Store in Mumbai, India.
All sales are final
Once an order is placed, it cannot be cancelled, changed, returned or refunded. Please review your order carefully before completing checkout.
The only exceptions are the situations listed below.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, BRIXARC will review the issue and work with you on a fair resolution. Depending on the case, this may be a replacement, a replacement part or a refund.
Please inspect your order as soon as it is delivered and report any issue within 48 hours of delivery.
Missing or damaged parts
Missing or damaged parts are rare in branded sets. If it happens, BRIXARC will work with the brand or its distributor to arrange a replacement, so you can complete your set. Before reporting, please check all bags carefully, as most parts that seem missing turn up later in the build.
Missing parts are resolved through replacements, not refunds. Timelines depend on the brand and may vary.
Orders cancelled by BRIXARC
You will receive a full refund if BRIXARC cancels your order, for example because of a pricing error, product unavailability or a Pre-Book set that cannot be sourced.
What is not covered
- Change of mind or ordering the wrong set
- Boxes that arrive unsealed, as most sets are repacked in their original box for safe shipping
- Minor box wear from shipping that does not affect the set inside
- Damage caused after delivery
- Delays in delivery, including longer Pre-Book timelines
How to report an issue
Contact BRIXARC on WhatsApp at +91 8976 272 880 or by email at hello@brixarc.com with:
- Your order number
- Clear photos of the issue, including the box and the affected parts
- A complete list of any missing parts, sent in one message
We recommend recording an unboxing video when you open your order. It helps us resolve any issue faster.
How refunds are processed
Approved refunds are issued to your original payment method through Razorpay. Refunds usually reflect in your account within 5–7 business days after approval, depending on your bank.
Contact us
For questions about this Refund Policy, contact BRIXARC at hello@brixarc.com or on WhatsApp at +91 8976 272 880.
